About





Ruth Armstrong Sandi Trillo Mike Armstrong

Ruth R. Armstrong, MBA founded VISION Management Services in 1986. A dynamic presenter and facilitator, she has provided leadership development and consultation to more than 350 public, private and non-profit organizations in Canada and the United States. Ruth is a recognized expert in the areas of Governance and Strategic Planning. She also specializes in Organizational Change and Leadership Development.

As President of VISION Management Services, Ruth conducts workshops on a variety of topics in leadership, management and governance for executive directors, senior managers and board members. Her facilitation skills, in combination with her knowledge of, and experience in, a variety of sectors, create a highly stimulating learning environment. As a consultant her insightful analysis and creative ideas have been effective tools for developing leadership skills, addressing organizational needs and enabling strategic change.

After obtaining a BA in Psychology from McGill University, Ruth worked in the social services field for more than 10 years, after which she acquired an MBA at the University of Toronto. Her understanding of the public and nonprofit sectors is based in part on these experiences, combined with her voluntary activities. Ruth has served as Board Chair* and in a variety of other capacities** on nonprofit boards.

Ruth taught nonprofit governance and accountability for 25 years at York University's Schulich School of Business, MBA Program. She has published a number of articles on governance and accountability in the non-profit sector. Ruth continues to teach Strategic Thinking and Governance at the Schulich Executive Education Centre.

Ruth is also a Co-founder of FutureShift Group Inc.. FutureShift has been helping organizations resolve workplace conflict and investigate workplace harassment and misconduct since 1992.

*Ontario Prevention Clearinghouse (now Health Nexus), Macaulay Child Development Centre and Project Management Association.

**Canadian Red Cross - Toronto Region, Canadian Public Health Association, Intedex (Canada) Inc., Toronto Dance Theatre, Training Renewal Foundation, and Youth Services Network.

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Sandi Trillo_photoSandi Trillo joined VISION Management Services (VMS) as a Consultant in 2004 and remains connected as an Associate. She has expertise in strategic planning, nonprofit governance, and stakeholder engagement; and has authored numerous articles and blog posts outlining emerging thinking in these and other areas.

In 2015 Sandi completed a Masters at York University’s School of Interdisciplinary Studies with a focus on strategy, cross-sectoral networks and public policy. She also holds an Honours Bachelor of Commerce from the University of Guelph and a Bachelor of Education from the University of Toronto.

Sandi is passionate about the nonprofit sector and its diverse contributions to life in Toronto. She currently works as Senior Manager, Strategic Initiatives at United Way Toronto and York Region. Sandi also serves on the Board of MOonhORsE Dance Theatre, a company that showcases the talents of senior dance artists.

Prior to joining VMS, Sandi was a consultant at Williams & Goffin Consulting, a small Toronto-based firm specializing in instructional design and performance improvement.

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Mike Armstrong photoMike Armstrong, BA (Hon), has been lending his expertise in conflict resolution and mediation to VISION Management Services since inception. Throughout his career Mike has facilitated conflict resolution with individuals, groups, families, institutions and within the justice system. He recently retired from a 26-year career as a Professor at Centennial College’s Community Services and Child Studies Department teaching Child and Youth Workers. In this role, Mike drew on his clinical experience working with at-risk youth; his knowledge of the youth justice system and his passion for conflict resolution and relationship building. He also designed an innovative Apprenticeship Program for Child and Youth Workers which helped to professionalize staff working in the field.

Mike’s Honours BA in Psychology at McMaster University and graduate work at the Centre for Criminology at the University of Toronto enabled him to take on a variety of roles at the Toronto Family Court Clinic. He resolved disputes and developed his clinical expertise in the juvenile criminal and provincial family court systems. This led to his participation on the Board of the influential Youth Services Network and later to policy work (related to what is now the Young Offenders Act) for the Ministry of Community and Social Services. Mike remains interested in evolving approaches to justice, and he completed a Restorative Justice Training Program.

As a Consultant with VISION Management Services, Mike specializes in the areas of Conflict Resolution and Mediation. He investigates independently and as part of a FutureShift Group team. Mike is President and a Co-founder of the group that has been helping organizations resolve workplace conflict since 1992.

Mike has served on a number of boards over the years. During his term as Chair of Mercury Youth Services’ (now Turning Point) Board, the organization established a shelter for street-involved youth which remains today at Wellesley and Jarvis in Toronto.

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